Where teams and AI Resolve issues together.

Collaborative issue lifecycle manager. Track tickets, assign tasks, and leverage AI for instant structuring and resolution.

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app.usekora.app/dashboard
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Merchant repayment mismatch on ledger
Ticket #1045 · Category: Payment Issue · SLA: 2h remaining
In Progress
PK
Customer unable to log in via Google Auth
Ticket #1044 · Category: Product Bug · SLA: 12h remaining
Open
AG
API rate limits upgrade for collections team
Ticket #1043 · Category: Internal Operations
Resolved
Core Features

Build alignment. Resolve faster.

Everything you need to orchestrate issue lifecycle management across your support, operations, and engineering teams.

AI-Powered Structuring

Describe an issue in plain English. Our integrated Claude AI structures the priority, category, and steps automatically.

User Description

The refund transaction failed for user user_9481. Stripe API returned a 402 code.

AI Structured Result
Priority: High Category: Payments SLA: 2h
Structured successfully

Claim-Based Assignment

Self-assignment model allows operational agents and engineers to claim tickets, establishing immediate ownership.

Database lag bug Unassigned · #1049
Team:
PK
AG
JD

SLA & Alerts

Configure target resolution windows. Keep track of aging tickets and trigger warnings before breaches occur.

SLA Warning 85% Elapsed
Limit: 2 Hours 18m left

Embedded Session IFrames

Embed secure, time-limited Kora ticket interfaces directly into your administrative tools or client dashboards using single-use session tokens.

portal.usekora.app/issues/104
Stripe Refund Mismatch In Progress
Collaborative ticket details view embedded natively inside your CRM or admin panel dashboard.

Developer Public API

Generate secure API keys to integrate ticket raising directly into your external services, scripts, and product apps.

$ curl -X POST https://api.usekora.app/tickets \
-H "Authorization: Bearer kora_live_..." \
-d '{"title": "Database lag error"}'
HTTP/1.1 201 Created
{"id":"tkt_92","status":"open"}

Data Portability & CSV Export

Export filtered ticket logs and activity metrics to CSV reports. Perfect for secondary analysis and weekly management reviews.

ID Issue Title SLA Status Assignee
#1041 Merchant payment failure on ledger MET PK (Phil K.)
#1042 Unable to load Google Auth config WARN AG (Agent)
Format: Spreadsheet CSV
Process Workflow

From Issue to Resolution

A streamlined workflow designed to eliminate communication gaps and establish accountability.

1

Raise & Describe

Operational staff submits raw notes or external clients trigger issues via API or web form.

2

AI Structures & Route

Claude AI analyzes description, assigns categories, generates summaries, and calculates initial priority.

3

Claim & Resolve

Responsible team members claim ownership, collaborate via nested comments, track SLAs, and close the issue.

Collaborate and manage issues for free

Paywalls getting in the way? Not anymore. Kora gives you unlimited issues, projects, and users, completely free, as long as you stay within our fair usage guidelines.

Unlimited issues & tasks
Unlimited team members
1 GB file attachments storage
365 days issue history
10 AI Analyst queries / month
Public API & integrations
Claim-based assignment model
Collaborative nested comments
Get Started Free

Need advanced features like custom domains, custom data retention, or dedicated SLA monitoring? View Kora Pricing