What is free in Kora? Everything except creating things
Updated Oct 21, 2026
Most of Kora is free forever. Credits only fund creation: tickets (1), AI Analyst answers (1), published help-center articles (1, once), API responses (1 per 400), and file storage (2 per 2 GB/month). If you're reading, collaborating, or configuring — it's on us.
The free list
Unlimited members and seats — invite everyone, no per-seat fees.
Comments, reactions, and attachments on tickets.
AI ticket structuring — unlimited.
SLA policies, business hours, and breach alerts.
Automation rules with dry-run and run history.
Managed categories and the AI category toggle.
The entire help center: writing and editing, branding, analytics, search, votes, subscriptions.
Webhooks, embedded sessions, CSV export.
Common questions
Is there a limit on team members?
No. Members and seats are unlimited and free. The six roles are Owner, Admin, Manager, Operations, Agent and Viewer.
Do I need a card to start?
No. New workspaces start with 1,100 free credits and no card.
What does cost credits?
Creating a ticket (1 credit), an AI Analyst answer (1), publishing a help center article (1, once), public API responses (1 per 400) and file storage (2 credits per 2 GB a month).