What is AI ticket structuring in Kora? Free and unlimited
Updated Oct 21, 2026
AI structuring is the "clean this up" button for ticket intake. Paste a customer's raw email, chat log, or rambling description, click structure, and the AI proposes a concise title, the right category from your managed list, and a sensible priority — which you can always adjust before saving. It runs on every ticket-creation path (dashboard, public API, integrations) and it's completely free with no daily caps.
Behavior details
Categories: it picks from your existing list; with AI category creation on, it can coin and save a new one when nothing fits.
Automation: the "re-run AI structuring" action lets rules re-file tickets after edits.
Cost: zero credits — structuring is free, only ticket creation itself costs 1.
Common questions
Can I change what the AI proposes?
Yes. The title, category and priority are suggestions. Adjust anything before you save the ticket.
What can I paste in?
A raw customer email, a chat log, a note or a rambling description. Structuring turns it into a concise title, a category from your managed list and a priority.
What does it cost?
Nothing. AI ticket structuring is free and unlimited. Only creating the ticket costs 1 credit ($0.10).