What is free in Kora? Everything except creating things
Members, comments, AI structuring, SLA, automation, categories, the help center, webhooks and CSV export are free. Credits only fund creation.
Where is my Kora data stored? EU hosting explained
Tickets and metadata live in Cloudflare D1 in the EU; files in Cloudflare R2 with signed, expiring URLs. Secrets are encrypted at rest.
How do I authenticate Kora API requests? Headers and keys
Send X-Workspace-ID and X-Secret-Key headers with your workspace credentials from Settings → API Access. Rotate the key any time.
How do I add the Kora help widget to my site?
Same widget, help mode: window.kora = { workspace: 'your-link', mode: 'help' } — readers search and read your help center right in the widget.
How do I embed the Kora ticket form on my website?
Create an embedded session via the API, then drop the widget script on any page — popup, sidebox, inline, or full-page redirect, themeable to match your site.
What is AI ticket structuring in Kora? Free and unlimited
Paste a messy raw message and AI proposes a clean title, category, and priority in one click. Free and unlimited on every workspace.
What does the Kora AI Analyst do? Ask tickets in English
Ask questions about your tickets in plain English and get an answer with the query it used. 1 credit per successful answer; owners, admins and managers.
Where do I find my Kora invoices? Download from billing
Settings → Billing → Invoices lists every top-up with a downloadable invoice PDF, denominated in the settlement currency.
How do I top up Kora credits? Packs from $5
Settings → Billing → pick or enter an amount (from $5) — checkout is card-based, credits land instantly, and your first recharge earns +30% bonus credits.
How am I billed for storage in Kora? 2 credits per 2 GB
Files (ticket attachments and help-center media) bill at 2 credits per 2 GB per month — any fraction of a block counts as one block, zero usage never bills.
How do Kora credits work? What costs credits and what's free
Credits are Kora's currency: $1 buys 10. You spend them only on creation: tickets, AI Analyst answers, published articles, API usage and storage.
What do Kora help center article analytics tell me?
Visitors, pageviews, referrers, top articles, helpful-vote ratios, and on-site searches — including zero-result queries, your content backlog.
How do I brand my Kora help center? Colors, fonts, themes
Help Center → Settings → Branding: accent color, separate light/dark text and background colors, and title + body fonts. Default is clean monochrome.
How do I claim a custom help center link in Kora?
Help Center → Settings → Your link: claim up to 5 custom links (letters + numbers, 3–30 chars). The newest is primary; every old link keeps working.
How do I publish my first help center article in Kora?
Dashboard → Help Center → New article. Write in the Notion-style editor ("/" for blocks), then click Publish — 1 credit, once per article. Edits are free.
What is automation dry-run and why use it?
Dry-run executes a rule against your last 20 tickets without side effects — no comments, emails, webhooks, or AI calls. Always dry-run before enabling.
Which automation triggers and actions are available in Kora?
12 triggers (ticket created, status, priority or assignee changed, comment added, SLA breached, no response) and 7 actions, from priority to webhooks.
How do I create an automation rule in Kora?
Settings → Automation → New rule: pick a trigger, add conditions, choose actions. Dry-run it against real tickets before enabling. Free on every workspace.
How do I let AI create categories in Kora?
Settings → Categories → "Let AI create categories". On: AI structuring saves a new category when nothing fits. Off: it files to "Other".
How do ticket categories work in Kora? Managed list
Categories are a managed list per workspace. Rename cascades to every ticket; delete is blocked while in use; "Other" is the permanent fallback.
What happens when an SLA is breached in Kora?
A breach is flagged once per clock and stays on the ticket. The assignee and owners are emailed, and webhooks and automations fire.
How do business hours affect SLA clocks in Kora?
Set your timezone, working ranges per day, and holidays. Clocks only tick during working hours; outside them, deadlines freeze and carry over.
How do I set SLA policies in Kora? Targets per priority
Settings → SLA: create a policy with first-response and resolution targets per priority, optionally scoped to a category. Free on every workspace.
What happens when a Kora ticket is resolved or closed?
Resolved means fixed and awaiting confirmation; Closed is terminal. Resolved tickets auto-close after a delay you configure (or never).
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