Comparison · Updated June 2026

Kora vs FireHydrant

Incident management platform. An honest look at pricing, features, and which tool fits your team.

Kora logoKoraBest for

Kora wins on AI pricing and flat-rate simplicity. AI ticket structuring, AI Copilot, AI Agent, and AI Analyst are all included free. No per-seat pricing means your costs stay flat as your team grows.

AI ticket structuring (free) AI Copilot & Agent (free) AI Analyst included
Try Kora free
F
FireHydrantBest for

FireHydrant is a solid choice for sre teams managing incidents. Incident management and Runbooks are genuine strengths. But not for ticket management.

Incident management Runbooks Free plan (5 users)
Visit FireHydrant

At a glance

Feature
Kora
FireHydrant
Free plan
15 members
Free (5 users)
Starting price
$39/mo flat
Free (up to 5 users), then custom
AI ticket structuring
Unlimited, free
AI Analyst
Included free
Public API
20+ endpoints, free
All plans
EU data residency
Yes
~

Pricing at your team size

Kora is free up to 15 members, then flat $39/mo. FireHydrant charges per agent. Drag the slider to see the difference.

15 agents
Team size
Kora logoKora Free Free
$0/mo
Free forever · up to 15 members · unlimited tickets
F
FireHydrant Pro
$0/mo
0/agent/mo × 15 agents
Kora is free at 15 agents
FireHydrant costs $0/mo at the same team size.
Kora logoKora plans
Free$0/mo · up to 15 members
Growth$39/mo flat · up to 50 members
CustomContact us
F
FireHydrant plans
FreeFree
Pro·Free

Feature comparison

Honest, side-by-side. Where we differ, we say so.

Included
Free / unlimited
Coming soon
Partial / limited
Not available
Feature
Kora logoKora
F
FireHydrant
Free plan
15 members, unlimited tickets
Free (5 users)
Starting price
$0 (Free), $39/mo flat (Growth)
Free (up to 5 users), then custom
Pricing model
Flat (no per-seat)
Per-seat
AI ticket structuring
Unlimited, all plans
AI Copilot
Free, unlimited
AI Agent
Free, unlimited
AI Analyst
Included Free
Public API
20+ endpoints, all plans
All plans
Embedded sessions
EU data residency
EU (Cloudflare D1)
White label
Omnichannel
Coming soon
Knowledge base
Coming soon
SLA tracking
Coming soon
Marketplace apps
Coming soon

Where each one wins

No tool wins everything. Here's the honest split.

Kora logoWhere Kora wins
  • AI ticket structuring (free)
  • AI Copilot & Agent (free)
  • AI Analyst included
  • Free plan (15 members)
F
Where FireHydrant wins
  • Incident management
  • Runbooks
  • Free plan (5 users)
  • SRE focused
Migration

Why teams switch from FireHydrant

Common reasons teams move to Kora.

Not for ticket management
No AI Analyst
No AI ticket structuring
Incident-focused only
How to migrate
  1. 1Export your tickets from FireHydrant as CSV
  2. 2Paste raw descriptions into Kora — AI structures them into clean tickets
  3. 3Or use the Public API to import tickets, comments, and attachments programmatically
  4. 4Invite your team — up to 15 members free, 50 on Growth

Common questions

Straight answers about switching to Kora.

Yes. Kora offers AI ticket structuring, AI Copilot, AI Agent, and AI Analyst — all free on every plan. FireHydrant is free and has no AI ticket structuring. Kora's flat $39/mo pricing means no per-seat costs as your team grows.

See for yourself

Start free, invite your team, paste your first ticket. No credit card, no per-seat pricing, no setup call required.

No credit card·EU-hosted·90-day Growth trial·Free forever