Kora
Start free

Compare

Kora vs Intercom

Intercom combines a messenger, a helpdesk and the Fin AI agent. Kora is a smaller helpdesk with per-ticket pricing. Here is how they compare.

Prices checked 29 Oct 2026

Start free See pricing
15 agents, 1,800 tickets a monthCalculation, not a customer
  • Kora$180 a month
  • Intercom Essential$285 a month
  • Intercom Advanced$1,275 a month
  • Intercom Expert$1,980 a month
Quick answer
Intercom charges per seat, from about $19 on Essential to $132 on Expert, plus $0.99 for each Fin AI outcome. Kora charges $0.10 per ticket created, $0.10 per drafted reply and $0.30 per confirmed resolution, with nothing per member. Intercom suits teams that want chat-first support today.

Verdict

Choose Intercom if

  • Teams that want a chat-first messenger and the Fin AI agent
  • Teams that need SLAs, SSO and HIPAA support on the Expert plan
  • Companies that want proactive messaging

Choose Kora if

  • Teams that want cost to follow tickets, not seats
  • Teams that want AI priced per draft or confirmed resolution, with escalations free
  • Companies that want all departments in one workspace

Pricing

What it costs at three team sizes

We assume 120 tickets per agent per month, so 5 agents create 600 tickets, 15 create 1,800 and 50 create 6,000. Kora costs $0.10 per ticket created and nothing per member.

5 agents, 600 tickets a monthCalculation, not a customer
  • Kora$60 a month
  • Intercom Essential$95 a month
  • Intercom Advanced$425 a month
  • Intercom Expert$660 a month
15 agents, 1,800 tickets a monthCalculation, not a customer
  • Kora$180 a month
  • Intercom Essential$285 a month
  • Intercom Advanced$1,275 a month
  • Intercom Expert$1,980 a month
50 agents, 6,000 tickets a monthCalculation, not a customer
  • Kora$600 a month
  • Intercom Essential$950 a month
  • Intercom Advanced$4,250 a month
  • Intercom Expert$6,600 a month

Per-seat pricing is cheaper than Kora once an agent handles more than about 190 tickets a month on the cheapest plan ($19 per agent). Below that, Kora costs less.

Intercom's page shows $29 and $19 for Essential without labelling the billing period, and one price each for Advanced and Expert without a billing period. We use $19 as the lowest listed.

Sources: Intercom pricing (checked 29 Oct 2026) · Fin pricing (checked 28 Oct 2026)

Features

Side by side

FeatureKoraIntercom
Pricing modelPer ticket created, $0.10Per seat per month plus per-outcome AI
Entry price$0.10 per ticket, 1,100 free creditsEssential from $19 or $29 per seat (billing period not labelled)
AI agent$0.30 per confirmed resolution, escalations freeFin: $0.99 per outcome
CopilotDraft reply, 1 credit per draft$29 per agent per month add-on
Messenger and live chatLive chat plannedIncluded
SLAsSLA targets included for every workspaceExpert plan
SSONot yet (portal SSO planned)Expert plan
MembersUnlimited, freePer seat; Lite seats on Advanced (20) and Expert (50)

Switching

Moving from Intercom to Kora

  1. 1Recreate your structure

    Create a Kora workspace and rebuild your categories, priorities and workflow (claim-based, assignment-based or auto-claim). It takes minutes, not a project.

  2. 2Move what matters

    Open tickets can be recreated by pasting them into Kora, where AI structuring writes the title and description and suggests the category, free of charge. You set the priority. Tickets can also be created through the public API.

  3. 3Recreate rules and targets

    Re-enter your SLA targets and automation rules in Kora. Teams usually start with fewer rules than they had.

  4. 4Run both for a short time

    Keep Intercom for anything Kora does not cover yet, such as email as a channel, and move the rest across.

Where Kora is weaker today

  • No messenger or live chat yet (planned)
  • No proactive messaging
  • No email-to-ticket yet (planned)
  • No single sign-on yet
  • A smaller AI feature set than Fin

Common questions

How much does Fin cost?

$0.99 per outcome on Intercom's pricing, checked 29 Oct 2026. Fin used standalone has a monthly minimum of outcomes. Kora charges $0.30 per confirmed resolution.

Do the AI prices measure the same thing?

Not exactly. Intercom bills outcomes, which can include more than a plain resolution. Kora counts a resolution when the customer confirms it or after 72 hours of quiet. Compare what is counted, not only the rate.

Is Kora cheaper than Intercom?

At small volumes usually yes, because Kora has no seat fee. Intercom Essential at about $19 per seat is cheaper than Kora once an agent handles more than about 190 tickets a month.

Does Kora have a messenger?

No. Live chat is planned and not available yet.

Can I move from Intercom to Kora?

Yes. You recreate categories and rules and bring tickets across by pasting them or using the API.

Where do these prices come from?

From intercom.com/pricing (checked 29 Oct 2026) and fin.ai/pricing (checked 28 Oct 2026). Confirm billing periods before you buy.

Related

Cost calculatorUse your own volumeRead more All comparisonsThe other toolsRead more Kora pricingCredits explainedRead more

Try Kora with your own tickets

1,100 free credits. No card, no sales call.

Start free All comparisons