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Kora vs Front

Front is a shared-inbox and omnichannel collaboration tool for customer teams. Kora is a ticketing helpdesk with per-ticket pricing. Here is where each fits.

Prices checked 29 Oct 2026

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15 agents, 1,800 tickets a monthCalculation, not a customer
  • Kora$180 a month
  • Front Starter$375 a month
  • Front Professional$975 a month
  • Front Enterprise$1,575 a month
Quick answer
Front charges per seat: $25 on Starter, $65 on Professional and $105 on Enterprise, billed annually. Its Autopilot AI agent starts at $0.05 per conversation. Kora charges $0.10 per ticket created and nothing per member. Front suits teams that want a shared inbox across email and messaging channels.

Verdict

Choose Front if

  • Teams that want shared inboxes across email and messaging
  • Teams that collaborate on customer conversations in an inbox
  • Organisations that need SSO and SCIM on Professional

Choose Kora if

  • Teams that want ticket numbers, priorities, SLAs and a portal
  • Teams that want cost to follow tickets, not seats
  • Companies that want every department in one workspace

Pricing

What it costs at three team sizes

We assume 120 tickets per agent per month, so 5 agents create 600 tickets, 15 create 1,800 and 50 create 6,000. Kora costs $0.10 per ticket created and nothing per member.

5 agents, 600 tickets a monthCalculation, not a customer
  • Kora$60 a month
  • Front Starter$125 a month
  • Front Professional$325 a month
  • Front Enterprise$525 a month
15 agents, 1,800 tickets a monthCalculation, not a customer
  • Kora$180 a month
  • Front Starter$375 a month
  • Front Professional$975 a month
  • Front Enterprise$1,575 a month
50 agents, 6,000 tickets a monthCalculation, not a customer
  • Kora$600 a month
  • Front Starter$1,250 a month
  • Front Professional$3,250 a month
  • Front Enterprise$5,250 a month

Per-seat pricing is cheaper than Kora once an agent handles more than about 250 tickets a month on the cheapest plan ($25 per agent). Below that, Kora costs less.

Starter allows up to 10 seats and Professional up to 50. Front's page does not list SLA as a plan feature.

Sources: Front pricing (annual billing) (checked 29 Oct 2026)

Features

Side by side

FeatureKoraFront
Pricing modelPer ticket created, $0.10Per seat per month, annual billing shown
Shared inboxEmail-to-ticket plannedIncluded on every plan
ChannelsPortal, forms widget, API, pasteSingle channel type on Starter, omnichannel from Professional
AI agent$0.30 per confirmed resolutionAutopilot from $0.05 per conversation, talk to sales
CopilotDraft reply, 1 credit per draft$20 per seat per month on Starter and Professional, included in Enterprise
AutomationRules on ticket events and time, with a dry runUp to 10 rules on Starter, macros and up to 20 on Professional, unlimited on Enterprise
API limits50,000 requests a day with a funded walletExtra API rate: $200 per 100 requests per minute per month

Switching

Moving from Front to Kora

  1. 1Recreate your structure

    Create a Kora workspace and rebuild your categories, priorities and workflow (claim-based, assignment-based or auto-claim). It takes minutes, not a project.

  2. 2Move what matters

    Open tickets can be recreated by pasting them into Kora, where AI structuring writes the title and description and suggests the category, free of charge. You set the priority. Tickets can also be created through the public API.

  3. 3Recreate rules and targets

    Re-enter your SLA targets and automation rules in Kora. Teams usually start with fewer rules than they had.

  4. 4Run both for a short time

    Keep Front for anything Kora does not cover yet, such as email as a channel, and move the rest across.

Where Kora is weaker today

  • No shared email inbox yet (planned)
  • No WhatsApp, SMS or chat channels
  • No collaboration-in-inbox model
  • A smaller integration list
  • No single sign-on yet

Common questions

Is Front a helpdesk?

Front is a shared inbox for customer-facing teams. Kora is a ticketing helpdesk with numbered tickets, priorities, SLA targets and a customer portal.

How does Front charge for AI?

Autopilot starts at $0.05 per conversation and needs a sales conversation. Copilot is $20 per seat per month on Starter and Professional.

Is Kora cheaper than Front?

At 120 tickets per agent per month, yes: 15 agents cost about $180 on Kora against $975 on Front Professional at $65 per seat.

Does Kora have a shared inbox?

Not yet. Email-to-ticket is planned. Today tickets come from the portal, forms widget, API or pasted messages.

Can I move from Front to Kora?

Yes. Recreate categories and rules and bring open conversations across by pasting them or using the API.

Where do these prices come from?

From front.com/pricing, annual billing, checked on 29 Oct 2026. Confirm before you buy.

Related

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