Terms of Service

Welcome to Kora ("we", "us", or "our"). By accessing or using the Kora platform, website, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using the Service.

If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

1. Acceptance of Terms

By creating an account or using the Service in any way, you confirm that you are at least 13 years of age and accept these Terms in full. If you do not agree, you must not use the Service.

2. Description of Service

Kora is a collaborative issue-tracking and ticket management platform that helps teams log, assign, and resolve issues. The Service includes AI-assisted ticket structuring, analytics, a public API, and related tools accessible via usekora.app and its subdomains.

3. Accounts & Workspaces

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at founder@usekora.app if you suspect unauthorised access.

Each account belongs to a Workspace. The Workspace Owner is responsible for managing member access and ensuring all members comply with these Terms.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Upload or transmit content that is harmful, defamatory, obscene, or infringes third-party intellectual property rights.
• Attempt to gain unauthorised access to any part of the Service or another user's account.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Use automated tools to scrape, crawl, or stress-test the Service beyond normal API usage.
• Resell or sublicense access to the Service without our prior written consent.

We reserve the right to suspend or terminate accounts that violate this policy without notice.

5. Credits & Billing

Kora is pay-as-you-go. You buy credits at $1 = 10 credits and credits are spent as you use the Service (for example, 1 credit per ticket created). There are no monthly plans or per-seat fees, and workspaces can have an unlimited number of members. Credit prices and per-action costs are listed on our Pricing page. All payments are processed securely through our payment partner, Dodo Payments.

Every new Workspace receives 1,100 free credits with no credit card required. Purchased credits expire after 10 years, and the credits that expire first are spent first. Prices are displayed exclusive of applicable taxes. We reserve the right to modify pricing with at least 30 days' advance notice.

6. No Refunds

Credits are non-refundable. Once credits are added to a Workspace, whether purchased or granted free, they cannot be refunded, exchanged or converted back into money, and Kora does not offer a refund policy.

If you believe you were charged in error or want to raise a billing dispute, email founder@usekora.app and we will review it.

7. Data & Storage

All user data and files uploaded to Kora are stored on infrastructure provided by Cloudflare, located in Europe. We do not store primary data outside the European region without your explicit consent.

File storage is billed monthly at 2 credits per 2 GB block (any fraction of a block counts as a full block, and zero usage is never charged). Each Workspace has an overall storage boundary of 100 GB to prevent misuse. Details are on our Pricing page.

8. Intellectual Property

Kora and all associated intellectual property — including the logo, product design, and codebase — are owned by or licensed to us. Nothing in these Terms grants you ownership of any part of the Service.

You retain full ownership of all content and data you upload to the Service ("User Content"). By using the Service, you grant us a limited, non-exclusive, royalty-free licence to process and store your User Content solely to provide the Service to you.

9. AI Features

Kora's AI features (including AI Ticket Structuring and the AI Analyst) are powered in part by third-party AI providers. By using these features, you acknowledge that your ticket content may be processed by those providers in accordance with their terms. We do not use your data to train AI models.

10. Service Availability & Changes

We aim for high availability but do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance, deploy updates, or make changes to features at any time. Where possible, we will provide advance notice of significant changes.

We reserve the right to discontinue the Service with 60 days' written notice to registered users.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Kora shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or business — arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising under or related to these Terms shall not exceed the amount you paid us in the 3 months preceding the claim.

12. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

13. Termination

You may delete your Workspace and account at any time by contacting founder@usekora.app. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including IP rights, liability limitations, and governing law) will remain in effect.

We may suspend or terminate your account if you breach these Terms, with or without prior notice depending on severity.

14. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in India.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top and, for material changes, notify active users by email. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

16. Contact

If you have any questions about these Terms, please reach out:

• Email: founder@usekora.app
• Response time: We aim to respond within 48 hours on business days.