Does Kora have Zendesk-level analytics?

No. Zendesk has the deepest analytics in the help desk market — custom dashboards, QA, workforce management, and AI insights. Kora has dashboards, team analytics, CSV export, and an AI Analyst for natural-language queries. For enterprise analytics, Zendesk is stronger.

Can I import my tickets from Zendesk?

Yes. Export your Zendesk tickets as CSV, then paste raw descriptions into Kora (AI will structure them) or use the Public API to create tickets programmatically. Comments and attachments can be migrated via the API.

What's the catch with Kora's free plan?

No catch. Free forever, unlimited tickets, 15 members, 5,000 API calls/day, AI ticket structuring, embedded sessions, CSV export, and team analytics. No credit card. No trial clock.

Does Kora have Zendesk's AI features?

Kora includes AI ticket structuring, AI Copilot (agent assist), and AI Agent (deflection) — all free and unlimited on every plan. Plus an AI Analyst for natural-language data questions. Zendesk has AI Agents (billed per resolution), Copilot ($50/agent/mo add-on), and AI insights. Zendesk's AI is more feature-rich but significantly more expensive.

Which is better for enterprise?

For teams under 50 who want AI-first workflows and flat pricing, Kora. For 50+ agent teams needing multi-brand, sandbox, workforce management, telephony, and deep analytics, Zendesk — budget for $115-169/agent/mo plus add-ons.

Kora

Comparison · Updated June 2026

Kora vs Zendesk

Enterprise customer service platform. An honest look at pricing, features, and which tool fits your team.

KoraBest for

Small-to-mid teams who want AI-first ticketing, flat pricing, and embedded sessions without per-seat costs.

Flat $39/mo pricing — 15 agents on Zendesk Pro costs $1,725/mo AI ticket structuring included free on every plan AI Copilot & AI Agent — free, unlimited (no per-resolution billing)

Try Kora free

ZendeskBest for

Enterprise teams (50+ agents) needing deep analytics, multi-brand support, telephony, workforce management, and 1500+ app integrations.

Most mature help desk ecosystem (1500+ apps) Deepest analytics and custom reporting Native omnichannel today: email, chat, phone, social (Kora: coming soon)

Visit Zendesk

At a glance

Feature

Kora

Zendesk

Pricing model

Flat ($39/mo)

Per agent/mo

Free plan

Free forever, 15 members

No (14-day trial)

AI ticket structuring

Unlimited, all plans

Add-on ($50/agent/mo Copilot)

AI Analyst

Included Free (10-200 q/mo)

AI Insights (Enterprise)

Public API (20+ endpoints)

All plans incl. Free

All plans

Embedded sessions

Yes

Omnichannel

Coming soon

Native (email, chat, phone, social)

Knowledge base

Coming soon

Yes

SLA tracking

Coming soon

Yes (Suite Growth+)

EU data residency

Yes (Cloudflare D1, EU)

Varies by region

Pricing at your team size

Kora is free up to 15 members, then flat $39/mo. Zendesk charges per agent. Drag the slider to see the difference.

15 agents

Team size

Kora Free Free

$0/mo

Free forever · up to 15 members · unlimited tickets

Zendesk Suite Professional

$1725/mo

115/agent/mo × 15 agents

You save $1725/mo with Kora

That's $20700/year — enough for a lot more tickets.

Kora plans

Free$0/mo · up to 15 members

Growth$39/mo flat · up to 50 members

CustomContact us

Zendesk plans

Support Team$19/agent

Suite Team$55/agent

Suite Growth$89/agent

Suite Professional·$115/agent

Suite Enterprise$169/agent

Feature comparison

Honest, side-by-side. Where we differ, we say so.

Included

Free / unlimited

Coming soon

Partial / limited

Not available

Feature

Kora

Zendesk

Ticket creation

Ticket assignment

Claim model

Skills-based, round-robin

Ticket merging

Bulk ticket actions

Custom workflows

SLA tracking

Coming soon

Suite Growth+

CSAT surveys

AI ticket structuring

Unlimited, all plans

Add-on ($50/agent/mo Copilot)

AI Analyst (text-to-SQL)

Included Free (10-200 q/mo)

AI Copilot (agent assist)

Free, unlimited

Add-on ($50/agent/mo)

AI Agent (deflection)

Free, unlimited

Per resolution ($1.50-2.00)

Comments & attachments

Real-time updates

Internal notes

Light agents

Suite Growth+

Public REST API (20+ endpoints)

All plans incl. Free

All plans

Webhooks (outbound)

Marketplace apps

Coming soon

1500+ apps

Custom API creation

Growth+

Embedded sessions (iframe)

Customer portal

Coming soon

White-label

Enterprise

Dashboards

Custom reports

Free, via AI Analyst

Suite Professional+

CSV export

Team analytics

Workforce management

Add-on

Outbound notifications

Native inbound + outbound

Live chat

Coming soon

Suite Team+

Phone / telephony

Coming soon

Suite Team+

Social media

Coming soon

IVR phone tree

Coming soon

Suite Professional+

SSO

Custom plan

Suite Enterprise

Audit logs

Custom plan

Suite Enterprise

Sandbox

Suite Enterprise

Multi-brand

Suite Enterprise

EU data residency

Encryption at rest

Where each one wins

No tool wins everything. Here's the honest split.

Where Kora wins

Flat $39/mo pricing — 15 agents on Zendesk Pro costs $1,725/mo
AI ticket structuring included free on every plan
AI Copilot & AI Agent — free, unlimited (no per-resolution billing)
Free forever (Zendesk has no free plan — 14-day trial only)
Embedded sessions for in-app support
Public REST API — 20+ endpoints, all plans including Free
Predictable costs — no per-resolution AI billing

Where Zendesk wins

Most mature help desk ecosystem (1500+ apps)
Deepest analytics and custom reporting
Native omnichannel today: email, chat, phone, social (Kora: coming soon)
Multi-brand support and sandbox environments
Workforce management and quality assurance
Enterprise-grade security, audit logs, and compliance

Migration

Why teams switch from Zendesk

Common reasons teams move to Kora.

Zendesk is the most expensive option — 15 agents on Suite Professional costs $1,725/mo vs Kora's flat $39

AI is billed per resolution (~$1.50-2.00/resolution) on top of seat fees — costs are unpredictable

Real cost is 2-3x list price once you add Copilot ($50/agent), WFM, and other add-ons

No free plan — only a 14-day trial. Kora is free forever for 15 members.

Complex setup requires dedicated admins and training

How to migrate

1Export your tickets from Zendesk as CSV
2Paste raw descriptions into Kora — AI structures them into clean tickets
3Or use the Public API to import tickets, comments, and attachments programmatically
4Invite your team — up to 15 members free, 50 on Growth

Common questions

Straight answers about switching to Kora.

Dramatically. Kora Growth is $39/mo flat for up to 50 members. Zendesk Suite Professional is $115/agent/mo — 15 agents costs $1,725/mo. Kora Free is free forever; Zendesk has no free plan (14-day trial only).

Other comparisons

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See for yourself

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