Does Kora have multi-department support like Zoho Desk?

No. Kora uses a single workspace with categories and teams. Zoho Desk supports multiple departments (Sales, Billing, Support) each with their own queues, SLAs, and agents. If multi-department routing is essential, Zoho Desk is the stronger choice.

Can I import my tickets from Zoho Desk?

Yes. Export your Zoho Desk tickets as CSV, then paste raw descriptions into Kora (AI will structure them) or use the Public API to create tickets programmatically.

What's the catch with Kora's free plan?

No catch. Free forever, unlimited tickets, 15 members, 5,000 API calls/day, AI ticket structuring, embedded sessions, CSV export, and team analytics. No credit card. No trial clock.

Does Kora integrate with the Zoho ecosystem?

Kora has outbound webhooks and a Public REST API (20+ endpoints) on all plans, including Free. It does not have native integrations with Zoho CRM, Zoho Books, or other Zoho apps. If you rely on the Zoho ecosystem, Zoho Desk is the better fit.

Which is better for a small team?

For teams under 15 people who want AI to structure tickets and keep costs flat, Kora. For teams who need multi-department routing, SLA tracking, and Zoho ecosystem integration, Zoho Desk — but expect per-seat costs to scale.

Kora

Comparison · Updated June 2026

Kora vs Zoho Desk

Help desk by Zoho. An honest look at pricing, features, and which tool fits your team.

KoraBest for

Teams who want AI-first ticket structuring, flat pricing, and embedded sessions without per-seat costs.

Flat $39/mo pricing — no per-seat scaling costs AI ticket structuring included free on every plan AI Copilot & AI Agent — free, unlimited (no per-resolution billing)

Try Kora free

Zoho DeskBest for

Teams already using Zoho CRM/Books/Projects who want multi-department ticketing, SLA management, and the cheapest per-seat pricing.

Cheapest paid tier ($7/agent/mo Express) Multi-department ticket management SLA tracking and escalation rules (Kora: coming soon)

Visit Zoho Desk

At a glance

Feature

Kora

Zoho Desk

Pricing model

Flat ($39/mo)

Per agent/mo

Free plan

Free forever, 15 members

Free, 3 agents

AI ticket structuring

Unlimited, all plans

Zia AI on Enterprise ($40/agent)

AI Analyst

Included Free (10-200 q/mo)

Public API (20+ endpoints)

All plans incl. Free

Standard+

Embedded sessions

Yes

Omnichannel

Coming soon

Native (email, chat, phone, social)

Knowledge base

Coming soon

Yes

SLA tracking

Coming soon

Yes (Professional+)

EU data residency

Yes (Cloudflare D1, EU)

Varies (US, EU, IN, JP, AU)

Pricing at your team size

Kora is free up to 15 members, then flat $39/mo. Zoho Desk charges per agent. Drag the slider to see the difference.

15 agents

Team size

Kora Free Free

$0/mo

Free forever · up to 15 members · unlimited tickets

Zoho Desk Professional

$345/mo

23/agent/mo × 15 agents

You save $345/mo with Kora

That's $4140/year — enough for a lot more tickets.

Kora plans

Free$0/mo · up to 15 members

Growth$39/mo flat · up to 50 members

CustomContact us

Zoho Desk plans

FreeFree

Express$7/agent

Standard$14/agent

Professional·$23/agent

Enterprise$40/agent

Feature comparison

Honest, side-by-side. Where we differ, we say so.

Included

Free / unlimited

Coming soon

Partial / limited

Not available

Feature

Kora

Zoho Desk

Ticket creation

Ticket assignment

Claim model

Round-robin, skill-based

Ticket merging

Bulk ticket actions

Multi-department

Professional+

SLA tracking

Coming soon

Professional+

Escalation rules

Coming soon

AI ticket structuring

Unlimited, all plans

Zia AI on Enterprise ($40/agent)

AI Analyst (text-to-SQL)

Included Free (10-200 q/mo)

AI Copilot (agent assist)

Free, unlimited

Enterprise+

Generative AI (BYOK)

Express+ (OpenAI/DeepSeek)

Comments & attachments

Real-time updates

Internal notes

@mentions

Public REST API (20+ endpoints)

All plans incl. Free

Standard+

Webhooks (outbound)

Zoho ecosystem

Via free API

Native (CRM, Books, Projects)

Custom API creation

Growth+

Embedded sessions (iframe)

Customer portal

Coming soon

White-label

Enterprise

Dashboards

Custom reports

Free, via AI Analyst

Professional+

CSV export

Team analytics

Outbound notifications

Native inbound + outbound

Live chat

Coming soon

Business Messaging

Phone / telephony

Coming soon

Social media

Coming soon

Community forums

Coming soon

SSO

Custom plan

Enterprise

Audit logs

Custom plan

Enterprise

Sandbox

EU data residency

Encryption at rest

Where each one wins

No tool wins everything. Here's the honest split.

Where Kora wins

Flat $39/mo pricing — no per-seat scaling costs
AI ticket structuring included free on every plan
AI Copilot & AI Agent — free, unlimited (no per-resolution billing)
Free forever for 15 members (Zoho Free is 3 agents)
Embedded sessions for in-app support
Public REST API — 20+ endpoints, all plans including Free

Where Zoho Desk wins

Cheapest paid tier ($7/agent/mo Express)
Multi-department ticket management
SLA tracking and escalation rules (Kora: coming soon)
Native telephony and social channels (Kora: coming soon)
Deep Zoho ecosystem integration (CRM, Books, Projects)
Community forums and public knowledge base (Kora: coming soon)

Migration

Why teams switch from Zoho Desk

Common reasons teams move to Kora.

Per-seat pricing adds up — 15 agents on Professional costs $345/mo vs Kora's flat $39

Zia AI requires Enterprise tier ($40/agent/mo) — Kora includes AI structuring on Free

Setup is notoriously rough and the UI feels dated

You want AI-first ticket structuring without upgrading to the top tier

How to migrate

1Export your tickets from Zoho Desk as CSV
2Paste raw descriptions into Kora — AI structures them into clean tickets
3Or use the Public API to import tickets, comments, and attachments programmatically
4Invite your team — up to 15 members free, 50 on Growth

Common questions

Straight answers about switching to Kora.

For teams of 5+, yes. Kora Growth is $39/mo flat for up to 50 members. Zoho Desk Professional is $23/agent/mo — 15 agents costs $345/mo. Zoho Express ($7/agent) is cheaper for very small teams under 5 agents, but Kora Free supports 15 members at $0.

Other comparisons

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See for yourself

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