How does Kora's pricing compare to osTicket?

Kora is pay-as-you-go: $1 buys 10 credits, a ticket costs 1 credit, and an AI Analyst answer costs 1 credit. You start with 1,100 free credits — no card required. osTicket uses free (self-hosted). With Kora you never pay per seat — a 10-agent team doing ~300 tickets/month with AI answers pays roughly $40/mo.

Can I migrate from osTicket to Kora?

Yes. Export your tickets from osTicket as CSV, then paste raw descriptions into Kora — AI structures them into clean tickets automatically. You can also use the Public API (20+ endpoints, available to every workspace) to import tickets, comments, and attachments programmatically.

Does Kora have AI features like osTicket?

Kora includes AI ticket structuring (free) and an AI Analyst for asking questions about your ticket data (1 credit per answer). osTicket does not have AI ticket structuring. With Kora's credits, you only pay for what you use.

Comparison

Kora vs osTicket

Open-source ticketing system. An honest look at pricing, features, and which tool fits your team.

Quick answer

osTicket is Teams wanting self-hosted, free ticketing, with free (self-hosted) pricing (free (self-hosted)). Kora is an AI helpdesk and issue tracker priced per ticket ($0.10 per ticket) with unlimited members and no monthly plans — AI ticket structuring, SLA tracking and automation rules are free, and the AI Analyst is 1 credit per answer. osTicket fits teams that need teams wanting self-hosted, free ticketing; teams that want per-ticket pricing with no seat fees typically choose Kora.

KoraBest for

Kora wins on AI value and pricing simplicity. AI ticket structuring and the AI Analyst are included — usage billed as pay-as-you-go credits ($1 = 10 credits), with no per-seat pricing and no monthly commitment.

AI ticket structuring (free) SLA tracking and automation (free) AI Analyst (1 credit per answer)

Try Kora free

osTicketBest for

osTicket is a solid choice for teams wanting self-hosted, free ticketing. Free and open source and Self-hosted are genuine strengths. But no ai features.

Free and open source Self-hosted Full control

Visit osTicket

At a glance

Feature

Kora

osTicket

Free to start

1,100 free credits to start

Free (self-hosted)

Starting price

Pay as you go ($1 = 10 credits)

Free (self-hosted)

AI ticket structuring

Unlimited, free

AI Analyst

Included (1 credit/answer)

Public API

20+ endpoints, every workspace

EU data residency

Yes

Self-hosted

Pricing at your team size

Kora is pay-as-you-go ($1 = 10 credits, 1 credit per ticket). The Kora figure is an illustration that assumes 30 tickets and 10 AI answers per agent per month; use the cost calculator for your own volume. osTicket charges per agent. Drag the slider to compare.

15 agents

Team size

Kora Pay-as-you-goest.

$60/mo

Illustration: 30 tickets + 10 AI answers per agent/mo · $1 = 10 credits · no per-seat costs · no monthly commitment

osTicket Paid plans from

$0/mo

No per-agent list price published

osTicket does not publish a per-agent list price, so we cannot compare costs here.

How Kora is priced

Ticket created1 credit · $0.10

MembersUnlimited, free

To start1,100 free credits, no card

osTicket plans

FreeFree

Paid plans from·Free

Feature comparison

Honest, side-by-side. Where we differ, we say so.

Included

Free / unlimited

Planned (not available yet)

Partial / limited

Not available

Feature

Kora

osTicket

Free to start

1,100 free credits

Free (self-hosted)

Starting price

Pay as you go — $1 = 10 credits, top up from $5

Free (self-hosted)

Pricing model

Pay-as-you-go credits (no per-seat)

Per-seat

AI ticket structuring

Free (no add-on fee)

AI Copilot

Kora AI: 1 credit per draft

AI Analyst

Included (1 credit/answer)

Public API

20+ endpoints, every workspace

Embedded sessions

EU data residency

EU (Cloudflare D1)

Self-hosted

Omnichannel

Planned (email-to-ticket, Slack, live chat)

Knowledge base

SLA tracking

Marketplace apps

Not available (REST API and webhooks)

osTicket prices are list prices from the vendor's pricing page as last checked (October 2026); where a price is marked not re-verified we have not rechecked it. Feature rows summarize vendor pages and may be out of date. Prices and features change, so confirm with osTicket before you buy. Spot an error? Email founder@usekora.app and we will fix it.

Where each one wins

No tool wins everything. Here's the honest split.

Where Kora wins

AI ticket structuring (free)
SLA tracking and automation (free)
AI Analyst (1 credit per answer)
No hosting needed
Modern UI

Where osTicket wins

Free and open source
Self-hosted
Full control
No vendor lock-in

Migration

Why teams switch from osTicket

Common reasons teams move to Kora.

No AI features

Requires hosting

Outdated UI

No AI Analyst

Maintenance burden

How to migrate

1Export your tickets from osTicket as CSV
2Paste raw descriptions into Kora — AI structures them into clean tickets
3Or use the Public API to import tickets, comments, and attachments programmatically
4Invite your team — unlimited members, no seat fees

Common questions

Straight answers about switching to Kora.

Yes. Kora offers AI ticket structuring and an AI Analyst (text-to-SQL) — included, with usage billed as credits. osTicket is free and has no AI ticket structuring. Kora's pay-as-you-go credit pricing means no per-seat costs as your team grows.

Other comparisons

Kora vs Freshdesk Kora vs Zoho Desk Kora vs Zendesk Kora vs Jira Service Management Kora vs Help Scout Kora vs Intercom Kora vs HubSpot Service Hub Kora vs Front Kora vs GitHub Issues All comparisons

See for yourself

Start free, invite your team, paste your first ticket. No credit card, no per-seat pricing, no setup call required.

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No credit card·EU-hosted·Unlimited members·1,100 free credits