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Kora vs Freshdesk

Freshdesk is a well-known per-agent helpdesk with a wide feature set. Kora charges per ticket instead. Here is how they differ and who each suits.

Prices checked 29 Oct 2026

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15 agents, 1,800 tickets a monthCalculation, not a customer

Kora$180 a month
Freshdesk Growth$285 a month
Freshdesk Pro$825 a month
Freshdesk Enterprise$1,335 a month

Quick answer

Freshdesk charges per agent: $19 on Growth, $55 on Pro and $89 on Enterprise, billed annually. Freddy AI Agent costs $49 per 100 sessions after 500 included. Kora charges $0.10 per ticket created and nothing per member. Freshdesk suits teams that want email and phone channels today.

Verdict

Choose Freshdesk if

Teams that want a mature per-agent helpdesk with email-based ticketing
Organisations that need multiple SLA policies, skill-based routing or audit logs on higher plans
Teams that want a large set of marketplace apps

Choose Kora if

Teams that want cost to follow tickets, not headcount
Companies that want every department in one workspace without extra licences
Teams that work through a portal, forms widget and API

Pricing

What it costs at three team sizes

We assume 120 tickets per agent per month, so 5 agents create 600 tickets, 15 create 1,800 and 50 create 6,000. Kora costs $0.10 per ticket created and nothing per member.

5 agents, 600 tickets a monthCalculation, not a customer

Kora$60 a month
Freshdesk Growth$95 a month
Freshdesk Pro$275 a month
Freshdesk Enterprise$445 a month

15 agents, 1,800 tickets a monthCalculation, not a customer

Kora$180 a month
Freshdesk Growth$285 a month
Freshdesk Pro$825 a month
Freshdesk Enterprise$1,335 a month

50 agents, 6,000 tickets a monthCalculation, not a customer

Kora$600 a month
Freshdesk Growth$950 a month
Freshdesk Pro$2,750 a month
Freshdesk Enterprise$4,450 a month

Per-seat pricing is cheaper than Kora once an agent handles more than about 190 tickets a month on the cheapest plan ($19 per agent). Below that, Kora costs less.

Sources: Freshdesk pricing (annual billing) (checked 29 Oct 2026)

Features

Side by side

Feature	Kora	Freshdesk
Pricing model	Per ticket created, $0.10	Per agent per month, annual billing shown
Entry price	$0.10 per ticket, 1,100 free credits	$19 per agent per month (Growth)
Customer portal and knowledge base	Branded portal and help center, 1 credit per published article	Included on Growth
SLA policies	SLA targets included for every workspace	Multiple SLA policies from Pro
AI agent	$0.30 per confirmed resolution	Freddy AI Agent: 500 sessions included once per account, then $49 per 100 sessions
Copilot	Draft reply, 1 credit per draft	Freddy AI Copilot $29 per agent per month, on Pro and Enterprise
Skill-based routing and audit logs	Activity log on every ticket; no skill-based routing	Skill-based routing and audit logs on Enterprise
Extra access	Unlimited members, free	Day passes: $2 on Growth, $7 on Pro, $12 on Enterprise

Switching

Moving from Freshdesk to Kora

1Recreate your structure
Create a Kora workspace and rebuild your categories, priorities and workflow (claim-based, assignment-based or auto-claim). It takes minutes, not a project.
2Move what matters
Open tickets can be recreated by pasting them into Kora, where AI structuring writes the title and description and suggests the category, free of charge. You set the priority. Tickets can also be created through the public API.
3Recreate rules and targets
Re-enter your SLA targets and automation rules in Kora. Teams usually start with fewer rules than they had.
4Run both for a short time
Keep Freshdesk for anything Kora does not cover yet, such as email as a channel, and move the rest across.

Where Kora is weaker today

No email-to-ticket yet (planned)
No live chat or phone
No native Slack integration yet (planned)
Fewer integrations than Freshdesk's marketplace
No skill-based routing

Common questions

Is Kora cheaper than Freshdesk?

At 120 tickets per agent per month, yes: 10 agents create 1,200 tickets, about $120 on Kora against $190 on Freshdesk Growth. Per-seat becomes cheaper above about 190 tickets per agent a month.

How does Freshdesk charge for AI?

Freddy AI Agent includes 500 sessions once per account, then $49 per 100 sessions. Freddy AI Copilot is $29 per agent per month on Pro and Enterprise.

Does Kora have SLA tracking?

Yes, included for every workspace, with targets by priority and category and business-hours calendars.

Can I move from Freshdesk to Kora?

Yes. You recreate categories, SLA targets and rules, and bring open tickets across by pasting them or using the API.

Does Kora have email-to-ticket?

Not yet. It is planned. Today you use the portal, forms widget, API or paste a message.

Where do these prices come from?

From freshworks.com/freshdesk/pricing, annual billing, checked on 29 Oct 2026. Confirm before you buy.

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