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Kora vs Help Scout

Help Scout is a friendly, email-first support tool with shared inboxes and a knowledge base. Kora charges per ticket. Here is where they differ.

Prices checked 29 Oct 2026

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15 agents, 1,800 tickets a monthCalculation, not a customer
  • Kora$180 a month
  • Help Scout Standard$375 a month
  • Help Scout Plus$675 a month
  • Help Scout Pro$1,125 a month
Quick answer
Help Scout charges per user: $25 on Standard, $45 on Plus and $75 on Pro, which has a minimum of 10 users. Its Envoy AI chatbot costs $0.75 per resolution. Kora charges $0.10 per ticket created and nothing per member. Help Scout suits email-first teams that want shared inboxes.

Verdict

Choose Help Scout if

  • Email-first support teams that want shared inboxes and a calm interface
  • Teams that want a built-in Docs knowledge base
  • Teams that value simple, predictable per-user pricing

Choose Kora if

  • Teams that want cost to follow tickets, not users
  • Teams that want a customer portal and help center in one place
  • Companies that want every department in the workspace without licences

Pricing

What it costs at three team sizes

We assume 120 tickets per agent per month, so 5 agents create 600 tickets, 15 create 1,800 and 50 create 6,000. Kora costs $0.10 per ticket created and nothing per member.

5 agents, 600 tickets a monthCalculation, not a customer
  • Kora$60 a month
  • Help Scout Standard$125 a month
  • Help Scout Plus$225 a month
  • Help Scout Pro$375 a month
15 agents, 1,800 tickets a monthCalculation, not a customer
  • Kora$180 a month
  • Help Scout Standard$375 a month
  • Help Scout Plus$675 a month
  • Help Scout Pro$1,125 a month
50 agents, 6,000 tickets a monthCalculation, not a customer
  • Kora$600 a month
  • Help Scout Standard$1,250 a month
  • Help Scout Plus$2,250 a month
  • Help Scout Pro$3,750 a month

Per-seat pricing is cheaper than Kora once an agent handles more than about 250 tickets a month on the cheapest plan ($25 per agent). Below that, Kora costs less.

Help Scout lists one price per paid plan without separate annual and monthly figures, and shows a 16% badge on the billing toggle. Pro has a minimum of 10 users.

Sources: Help Scout pricing (checked 29 Oct 2026)

Features

Side by side

FeatureKoraHelp Scout
Pricing modelPer ticket created, $0.10Per user per month
Entry price$0.10 per ticket, 1,100 free creditsFree for 5 users; Standard $25 per user
EmailPlanned (paste, portal, forms widget and API today)Core strength: shared inboxes
Knowledge baseBranded help center, 1 credit per published articleDocs: 2 sites on Standard, 3 on Plus, 5 on Pro
AI draftingDraft reply, 1 credit per draftAI Drafts included on Plus and Pro
AI chatbot$0.30 per confirmed resolutionEnvoy: $0.75 per resolution, 3 months free trial
SLASLA targets included1 basic policy on Standard, 2 advanced on Plus, unlimited on Pro
API limits50,000 requests a day with a funded wallet200 per minute on Standard, 400 on Plus, 800 on Pro

Switching

Moving from Help Scout to Kora

  1. 1Recreate your structure

    Create a Kora workspace and rebuild your categories, priorities and workflow (claim-based, assignment-based or auto-claim). It takes minutes, not a project.

  2. 2Move what matters

    Open tickets can be recreated by pasting them into Kora, where AI structuring writes the title and description and suggests the category, free of charge. You set the priority. Tickets can also be created through the public API.

  3. 3Recreate rules and targets

    Re-enter your SLA targets and automation rules in Kora. Teams usually start with fewer rules than they had.

  4. 4Run both for a short time

    Keep Help Scout for anything Kora does not cover yet, such as email as a channel, and move the rest across.

Where Kora is weaker today

  • No shared email inbox yet (email-to-ticket is planned)
  • No live chat widget yet (planned)
  • No Beacon-style in-app messaging
  • A smaller integration list
  • No single sign-on yet

Common questions

Is Kora cheaper than Help Scout?

At 120 tickets per agent per month, yes: 15 agents cost about $180 on Kora against $375 on Help Scout Standard at $25 per user. Per-user pricing is cheaper above about 250 tickets per agent a month.

How does Help Scout charge for AI?

AI Drafts and AI Summarize are included on Plus and Pro, and the Envoy chatbot costs $0.75 per resolution. Kora charges $0.10 per draft and $0.30 per confirmed resolution.

Does Kora have shared inboxes?

Not yet. Email-to-ticket is planned. Today tickets come from the portal, forms widget, API or pasted messages.

Can I move from Help Scout to Kora?

Yes. Recreate categories and rules, then bring open conversations across by pasting them or using the API.

Is there a minimum number of users?

Help Scout Pro has a minimum of 10 users. Kora has no minimum and no seats.

Where do these prices come from?

From helpscout.com/pricing, checked on 29 Oct 2026. The page shows one price per plan, so confirm billing terms before you buy.

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