Kora AI
A draft reply with its sources shown
Click Draft reply in a ticket and Kora writes an answer from your own material. You edit it and send it. Nothing goes out automatically.
Sources: Helpdesk articleKnowledge base
RegenerateNot helpfulYou edit and send
Sources you control
Kora answers from three sources in priority order: your exception rules, your knowledge base and your published help articles. Owners can reorder them.
- Exceptions override everything
- Knowledge base: files and entries, never published
- Published help articles
Sources: Helpdesk articleKnowledge base
RegenerateNot helpfulYou edit and send
Honest when it is unsure
If the sources are weak, Kora says so instead of guessing, and you are not charged. Every draft shows the sources it used so you can check them.
- Sources shown with each draft
- No confident draft: no charge
- You edit and send
Cannot sign in on a new laptop
Signed in fine on my old machine. The new laptop shows an error after I enter my email.
- EEmily Claimed this ticket and asked for a screenshot.
- MMike Added an internal note: check the access group.
Activity log: status changed, owner set, comment added.
Controls for owners
Owners and admins choose which roles can draft, set the tone and a signature, and can switch drafting off. The Activity tab logs every draft with its sources and cost.
- Role access
- Tone and signature
- Activity log with cost
- OOwnerCompany leads. Sets up the workspace and roles
- AAdminCompany leads. Adjusts roles and settings
- MManagerTeam leads
- OOperationsPeople who raise and follow their own requests
- AAgentPeople who handle tickets
- VViewerRead only
Members are unlimited and free. Typical use shown, not a permissions list.
How it works
1Add your material
Upload files or write entries, and publish help articles.
2Click Draft reply
Open a ticket and click the button.
3Review the sources
Check what the draft is based on.
4Edit and send
You send it. Nothing is sent automatically.
- $0.10
- per ticket created
- Unlimited
- members, free
- 6
- roles
- 1,100
- free credits to start
In detail
Where answers come from
In priority order. Owners can reorder.
| Source | What it is |
|---|---|
| Exceptions | Rules you write that override everything else |
| Knowledge base | Files and entries inside Kora AI, never published |
| Helpdesk articles | Your published help center articles |
What it costs
$20 a month
For any number of agents.
Calculation, not a customer
- 200 drafts in a month
- 200 x $0.10 = $20
- Drafts with no confident answer
- Free
- Total
- $20 a month
For comparison: Freshdesk Growth, 10 agents is $190 a month (freshdesk.com/pricing, annual billing, checked 27 Oct 2026).
Suggested starting setup
A suggestion, adjust to your work
Categories
Roles
- Owner and Admin: choose who can draft, tone and signature
- Agent: draft, edit and send
SLA targets
| Priority | First response | Resolution |
|---|---|---|
| Critical | 1 hour | 1 day |
| High | 4 hours | 2 days |
| Medium | 1 day | 5 days |
| Low | 2 days | 10 days |
Drafts are suggestions. A person always reviews and sends.
What Kora does not do yet
- Learning from past replies: not built
- Email as a channel for the agent: not built
- CSAT surveys, Slack and live chat: planned
Common questions
What is AI reply drafting?
A Draft reply button in each ticket. Kora writes a suggested answer from your own material and shows its sources. Your team edits and sends it.
Where do the answers come from?
Three sources in priority order: your exception rules, your knowledge base and your published help articles.
Who can use it?
Owners and admins choose which roles can draft.
What does it cost?
1 credit ($0.10) per draft. Nothing is charged when Kora has no confident draft.
Does Kora send replies on its own?
Not through Draft reply. Your team always edits and sends. The separate resolution agent can answer portal and dashboard tickets in Auto mode if you turn it on.
Can I turn it off?
Yes. Owners and admins can switch drafting off.
Draft your first reply
1,100 free credits. No card.
- No credit card
- Unlimited members
- No contract
$0.10 per ticket created. 1,100 free credits to start.