Kora
Start free

Solutions for teams

Keep customers happy while you grow

As volume rises, requests from new customers need an owner and a clear trail. Kora keeps that organised without adding a licence for every hire.

Start free See what it costs
Your company supportExample workspace

Your requests

New request
  • Invoice shows the wrong addressIn Progress
  • How do I add a second user?Resolved
  • Export is slow on large filesOpen

Customers sign in with an emailed link and see only their own requests.

Quick answer
Kora helps growing businesses and customer success teams track onboarding questions, requests and feedback as tickets with an owner and a status. A branded portal lets customers follow their own requests. Members are unlimited and you pay $0.10 per ticket, so cost follows volume and not headcount.

Onboarding questions with an owner

Every new customer request becomes a ticket with an owner, SLA targets and a clear status, so nothing slips while the team is busy.

  • Claim-based or assignment-based work
  • SLA targets by priority
  • Breach alerts by email and webhook
TicketsExample workspace
  • #14Cannot sign in on a new laptopOpen
  • #13Invoice total does not match the orderIn Progress
  • #12Export button missing on the report pageAssigned
  • #11Request: add a due date to tasksResolved

A portal customers return to

Customers sign in with an emailed link and follow their own requests in your branding. A help center answers the common questions before they become tickets.

  • Branded portal and help center
  • Customers see only their own requests
  • Help articles are 1 credit each to publish
Your company supportExample workspace

Your requests

New request
  • Invoice shows the wrong addressIn Progress
  • How do I add a second user?Resolved
  • Export is slow on large filesOpen

Customers sign in with an emailed link and see only their own requests.

Spot what keeps coming back

Ask the AI Analyst which categories recur, then write the help article that removes them. Owners, admins and managers can export tickets to CSV.

  • AI Analyst: 1 credit per answer
  • Team analytics dashboard
  • Magic Helpdesk drafts articles from your site
AI AnalystExample workspace
Which categories have the most open tickets?

Open tickets by category right now:

  • IT access9
  • Customer question7
  • Bug report5
  • Payment query3

1 credit per answer. Example data.

How it works

  1. 1Set up the workspace

    Name it, pick categories and claim your free credits.

  2. 2Offer a portal

    Customers sign in with an emailed link and raise requests.

  3. 3Assign and follow up

    Use priorities and SLA targets for important accounts.

  4. 4Learn from the trend

    Review recurring categories and update your help center.

$0.10
per ticket created
Unlimited
members, free
6
roles
1,100
free credits to start

In detail

Cost as you grow

Per-ticket cost at three volumes. Members are free at every size.

Tickets a monthKoraSeat-based, 10 agents
300$30$190
1,000$100$190
2,500$250$190

What it costs

$120 a month

Per-seat becomes cheaper at very high volume: for 10 agents at $19 each, the break-even is about 1,900 tickets a month.

Calculation, not a customer

CostCalculation, not a customer
1,200 tickets created in a month
1,200 x $0.10 = $120
Team members
Unlimited, $0
Portal, help center, SLA, automation
Included
Total
$120 a month

For comparison: Freshdesk Growth, 10 agents is $190 a month (freshdesk.com/pricing, annual billing, checked 27 Oct 2026).

Suggested starting setup

A suggestion, adjust to your work

Categories

Onboarding questionBug reportBilling questionFeature requestAccount change

Roles

  • Owner and Admin: set up and billing
  • Manager: watch targets
  • Agent: handle requests
  • Viewer: read only

SLA targets

PriorityFirst responseResolution
Critical1 hour1 day
High4 hours2 days
Medium1 day5 days
Low2 days10 days

Kora is not a CRM. It tracks requests and issues, not sales pipelines or contacts.

What Kora does not do yet

  • Email-to-ticket: planned
  • Native Slack integration: planned
  • Live chat: planned
  • CSAT surveys: planned

Common questions

Is Kora a CRM?

No. Kora tracks requests and issues. It does not manage sales pipelines or contacts.

How does pricing change as we grow?

It follows tickets created at $0.10 each. Hiring more people does not change it.

Can customers see their own requests?

Yes, in the customer portal.

Can I find recurring issues?

Yes. Owners, admins and managers can ask the AI Analyst, for example which categories are most common.

How quickly can we start?

Most teams can sign in, create a workspace and make a first ticket within minutes. There is no card and no sales call.

Is per-seat ever cheaper?

At very high ticket volume it can be. For 10 agents at $19 each the break-even is about 1,900 tickets a month. The cost calculator shows it for your own numbers.

Related

Customer portalBranded and passwordlessRead more Help centerSelf-serve answersRead more Cost calculatorSeats against ticketsRead more

Grow without a bigger bill per head

1,100 free credits. No card.

Start free See pricing
  • No credit card
  • Unlimited members
  • No contract
New ticketExample workspace
Describe the issue in your own words…
MediumOtherCreate ticket

$0.10 per ticket created. 1,100 free credits to start.