Kora
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Solutions for teams

Support that scales without seats

Give customers a branded portal, hold your team to SLA targets and let Kora AI draft replies. Add agents freely: Kora never charges per seat.

Start free See what it costs
Your company supportExample workspace

Your requests

New request
  • Invoice shows the wrong addressIn Progress
  • How do I add a second user?Resolved
  • Export is slow on large filesOpen

Customers sign in with an emailed link and see only their own requests.

Quick answer
Kora gives customer support teams numbered tickets, SLA tracking, a branded customer portal, a help center and Kora AI that drafts replies from your own material. You pay $0.10 for each ticket created and nothing per agent, so hiring another agent never raises your bill.

A portal your customers can return to

Customers sign in with an emailed link, see only their own requests and reply in one place, under your logo and colours. You switch it on with one toggle.

  • No customer account to create
  • Reply, reopen and attach files up to 10 MB
  • Customers can download or delete their own data
Your company supportExample workspace

Your requests

New request
  • Invoice shows the wrong addressIn Progress
  • How do I add a second user?Resolved
  • Export is slow on large filesOpen

Customers sign in with an emailed link and see only their own requests.

Targets your team can see

Set first-response and resolution targets by priority and category, with business-hours calendars. The clock pauses while you wait on the customer.

  • Targets per priority and category
  • Breach alerts by email and webhook
  • Pause while waiting on the customer
SLA policyExample workspace
PriorityFirst responseResolution
Critical1 hour1 day
High4 hours2 days
Medium1 day5 days
Low2 days10 days

Clock pauses while waitingBreach alert by email and webhook

AI that drafts, and asks before it sends

Draft reply writes an answer from your exceptions, knowledge base and help articles, with sources shown. The resolution agent answers portal and dashboard tickets in Auto or Approval required mode.

  • 1 credit per draft, none if there is no confident draft
  • 3 credits per confirmed resolution
  • Sensitive topics are set to go to a person
ReplyExample workspace
✦ Draft reply1 credit per draft
Hi Sam, thanks for flagging this. You can add a second user from Team, then Invite. Members are free, so there is nothing to change on your bill.

Sources: Helpdesk articleKnowledge base

RegenerateNot helpfulYou edit and send

How it works

  1. 1Open the portal

    Turn it on in settings and add your logo and colours.

  2. 2Set your targets

    Create SLA targets by priority.

  3. 3Add your knowledge

    Publish help articles, or draft them from your website with Magic Helpdesk.

  4. 4Choose how AI helps

    Use Draft reply, and set the agent to Auto, Approval required or Off.

$0.10
per ticket created
Unlimited
members, free
6
roles
1,100
free credits to start

In detail

How requests reach your team today

All of these create an ordinary ticket, 1 credit each.

ChannelWhat it doesStatus
Customer portalCustomers raise and follow requestsLive
Forms widgetA 2 KB widget on your site: popup, side box, inline or full pageLive
Public APICreate tickets from your own systemsLive
Pasted messagePaste a chat or email and AI structures it for freeLive
Email-to-ticketCustomers email you directlyPlanned

What it costs

$102 a month

For any number of agents.

Calculation, not a customer

CostCalculation, not a customer
800 tickets created in a month
800 x $0.10 = $80
100 AI drafts
100 x $0.10 = $10
40 confirmed resolutions
40 x $0.30 = $12
Total
$102 a month

For comparison: Freshdesk Growth, 10 agents is $190 a month (freshdesk.com/pricing, annual billing, checked 27 Oct 2026).

Suggested starting setup

A suggestion, adjust to your work

Categories

QuestionBug reportBilling questionFeature requestAccount access

Roles

  • Owner and Admin: set up the portal and AI
  • Manager: watch SLAs and the dashboard
  • Agent: handle tickets
  • Viewer: read only

SLA targets

PriorityFirst responseResolution
Critical1 hour1 day
High4 hours2 days
Medium1 day5 days
Low2 days10 days

Billing disputes, refunds, legal, security and privacy requests are set to go to a person when Kora AI is on.

What Kora does not do yet

  • Email-to-ticket: planned
  • Native Slack integration: planned
  • Live chat: planned
  • CSAT surveys: planned

Common questions

What does a support team get from Kora?

Ticketing, SLA tracking, a branded customer portal, a help center, automation and Kora AI, with no seat fees.

How are support teams charged?

$0.10 per ticket created. AI drafts cost 1 credit and confirmed resolutions 3 credits.

Can customers track their own requests?

Yes. In the customer portal they see only their own requests and can reply and raise new ones.

Does Kora answer customers automatically?

Only if you allow it. The agent runs in Auto, Approval required or Off, and billing disputes, refunds, legal, security and privacy requests are set to go to a person.

Can customers email us to create tickets?

Not yet. Email-to-ticket is planned. Today customers use the portal or the forms widget, or you paste a message.

Is there live chat?

No. Live chat is planned and not available yet.

Can I move from my current helpdesk?

You can create a workspace and recreate your categories, SLA targets and automations in minutes. See the comparison pages for how Kora differs.

Related

Customer portalBranded and passwordlessRead more AI reply draftingDraft with sources shownRead more SLA trackingTargets and breach alertsRead more

Run support without counting seats

1,100 free credits. No card, no sales call.

Start free See pricing
  • No credit card
  • Unlimited members
  • No contract
New ticketExample workspace
Describe the issue in your own words…
MediumOtherCreate ticket

$0.10 per ticket created. 1,100 free credits to start.