Solutions for teams
An IT helpdesk the whole company can use
Employees raise a request, IT picks it up, and everyone can see where it stands. No licence per technician.
- Access request6 open
- Hardware4 open
- Software9 open
- Network3 open
Claim-basedAssignment-basedAuto-claim
A queue that matches IT work
Build categories such as access, hardware and software, then let technicians claim from a shared queue or have a lead assign each ticket.
- Claim-based, assignment-based or auto-claim
- Low to Critical priorities
- Owners, admins and managers can merge duplicates and bulk update
Claim-basedAssignment-basedAuto-claim
Response targets with breach alerts
Set targets by priority and category, with business-hours calendars. When a target is breached, Kora sends an email and a webhook.
- Targets pause while waiting on the requester
- ticket.sla_breach webhook for your own tooling
- See targets and breaches on each ticket
| Priority | First response | Resolution |
|---|---|---|
| Critical | 1 hour | 1 day |
| High | 4 hours | 2 days |
| Medium | 1 day | 5 days |
| Low | 2 days | 10 days |
Clock pauses while waitingBreach alert by email and webhook
A record on every ticket
Comments, attachments and an activity log show what changed and who changed it. Automation rules handle routine moves such as reminders and status changes.
- 12 automation triggers, including time-based ones
- Dry run before a rule goes live
- Internal notes stay internal
Cannot sign in on a new laptop
Signed in fine on my old machine. The new laptop shows an error after I enter my email.
- EEmily Claimed this ticket and asked for a screenshot.
- MMike Added an internal note: check the access group.
Activity log: status changed, owner set, comment added.
How it works
1Create categories
Match them to how IT work is divided.
2Choose claim or assign
Pick the workflow that suits your team.
3Set SLA targets
Agree response and resolution times by priority.
4Automate the routine
Add rules for reminders and escalations.
- $0.10
- per ticket created
- Unlimited
- members, free
- 6
- roles
- 1,100
- free credits to start
In detail
A sample priority guide
A suggestion for IT teams. Adjust it to your own.
| Priority | Typical request | First response |
|---|---|---|
| Critical | Outage, nobody can work | 1 hour |
| High | One team blocked | 4 hours |
| Medium | Software install, access change | 1 day |
| Low | Peripheral, how-to question | 2 days |
What it costs
$30 a month
Whatever the size of the IT team.
Calculation, not a customer
- 300 requests created in a month
- 300 x $0.10 = $30
- Technicians and employees
- Unlimited, $0
- SLA tracking and automation
- Included
- Total
- $30 a month
For comparison: Freshdesk Growth, 10 agents is $190 a month (freshdesk.com/pricing, annual billing, checked 27 Oct 2026).
Suggested starting setup
A suggestion, adjust to your work
Categories
Roles
- Owner and Admin: IT leads
- Operations: people who raise and follow their own requests
- Agent: technicians
- Viewer: read only
SLA targets
| Priority | First response | Resolution |
|---|---|---|
| Critical | 1 hour | 1 day |
| High | 4 hours | 2 days |
| Medium | 1 day | 5 days |
| Low | 2 days | 10 days |
Employees raise tickets as Operations members or through the forms widget.
What Kora does not do yet
- Email-to-ticket: planned
- Native Slack integration: planned
- Live chat: planned
- CSAT surveys: planned
Common questions
Can Kora be used as an internal IT helpdesk?
Yes. Employees raise tickets and the IT team handles them in the same workspace.
Do employees need paid seats?
No. Members are unlimited and free.
Can we set response targets?
Yes, with SLA targets by priority and category and business-hours calendars. Breach alerts go out by email and webhook.
Does Kora handle asset management?
No. Kora is a ticketing and issue tracking tool and does not manage asset inventory.
Can employees email IT to open a ticket?
Not yet. Email-to-ticket is planned. Employees raise tickets in Kora as Operations members or through the forms widget.
Does Kora integrate with Slack?
Not yet. A Slack integration is planned. You can connect tools through the API and webhooks.
Open your IT helpdesk
1,100 free credits. No card.
- No credit card
- Unlimited members
- No contract
$0.10 per ticket created. 1,100 free credits to start.