Kora
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Platform

Know how your team is doing, at a glance

A team analytics dashboard, CSV export and an AI Analyst, so questions about your tickets get answers without a spreadsheet.

Start free See what it costs
AI AnalystExample workspace
How many open tickets are there?

Open tickets by category right now:

  • IT access9
  • Customer question7
  • Bug report5
  • Payment query3

1 credit per answer. Example data.

Quick answer
Kora has a team analytics dashboard that shows how work is moving through your workspace. Owners, admins and managers can export tickets to CSV for their own reports and can ask the AI Analyst a question in plain English. The dashboard and export are included at no extra charge.

A dashboard for the team

See the state of work across your workspace without assembling a report first. The dashboard is included in every workspace.

  • Included at no extra charge
  • No analytics add-on
  • No per-seat reporting fee
TicketsExample workspace
  • #14Cannot sign in on a new laptopOpen
  • #13Invoice total does not match the orderIn Progress
  • #12Export button missing on the report pageAssigned
  • #11Request: add a due date to tasksResolved

Questions in plain English

The AI Analyst answers questions about tickets, comments, attachments, members and activity. It shows the query it ran for data answers, and failed answers are free.

  • 1 credit per successful answer
  • Read-only, scoped to your workspace
  • Owners, admins and managers
AI AnalystExample workspace
Which categories have the most open tickets?

Open tickets by category right now:

  • IT access9
  • Customer question7
  • Bug report5
  • Payment query3

1 credit per answer. Example data.

Your data, when you need it elsewhere

Owners, admins and managers can export tickets to CSV. Your database and files are stored in the EU, and the public REST API can pull ticket data into your own tools.

  • CSV export, free
  • Public REST API
  • Stored in the EU
Public APIExample workspace
curl https://api.usekora.app/public/v1/tickets \
  -H "X-Workspace-ID: <your workspace ID>" \
  -H "X-Secret-Key: <your secret key>"
{ "success": true,
  "tickets": [ { "id": 14, "title": "…", "status": "Open" } ] }

How it works

  1. 1Work as usual

    Tickets, comments and activity are recorded as your team works.

  2. 2Open the dashboard

    Check the team analytics view for the overall picture.

  3. 3Ask a specific question

    Owners, admins and managers ask the AI Analyst for 1 credit per answer.

  4. 4Export when you need more

    Download a CSV and analyse it your own way.

$0.10
per ticket created
Unlimited
members, free
6
roles
1,100
free credits to start

In detail

Where to look for what

Pick the tool that matches the question.

ToolGood forCost
Team analytics dashboardThe overall pictureFree
AI AnalystA specific question in plain English1 credit per answer
CSV exportYour own spreadsheet or BI toolFree
Public REST APIPulling data into your own systems1 credit per 400 responses

What it costs

$10 a month

Calculation, not a customer

CostCalculation, not a customer
100 AI Analyst answers in a month
100 x $0.10 = $10
Dashboard and CSV export
Free
Failed answers
Free
Total
$10 a month

For comparison: Freshdesk Growth, 10 agents is $190 a month (freshdesk.com/pricing, annual billing, checked 27 Oct 2026).

Suggested starting setup

A suggestion, adjust to your work

Categories

Use consistent categories so questions give clean answers

Roles

  • Owner, Admin, Manager: dashboard, AI Analyst and export
  • Agent and Viewer: work or read tickets

SLA targets

PriorityFirst responseResolution
Critical1 hour1 day
High4 hours2 days
Medium1 day5 days
Low2 days10 days

The AI Analyst does not cover SLA, help center, portal or credits data, and it does not draw charts.

What Kora does not do yet

  • Email-to-ticket: planned
  • Native Slack integration: planned
  • Live chat: planned
  • CSAT surveys: planned

Common questions

What analytics does Kora include?

A team analytics dashboard, CSV export and an AI Analyst for plain-English questions.

Does analytics cost extra?

The dashboard and CSV export are free. The AI Analyst costs 1 credit ($0.10) per successful answer.

Can I export my data?

Yes. Owners, admins and managers can export tickets to CSV at any time.

Does the AI Analyst make charts?

No. It answers in text and tables, and shows the query it ran.

Who can use the AI Analyst?

Owners, admins and managers.

Can I connect Kora to my BI tool?

You can pull data through the public REST API or export CSV.

Related

AI AnalystPlain-English questionsRead more SLA trackingTargets and breachesRead more REST APIPull data into your toolsRead more

See your tickets clearly

1,100 free credits. No card.

Start free See pricing
  • No credit card
  • Unlimited members
  • No contract
New ticketExample workspace
Describe the issue in your own words…
MediumOtherCreate ticket

$0.10 per ticket created. 1,100 free credits to start.